Privacy Policy

This Privacy Policy describes how TechTailor LLC, doing business as Suit Century ("we," "us," or "our"), collects, uses, and shares your personal information when you visit or make a purchase from suitcentury.com (the "Site").

1. Information We Collect

Information You Provide

When you use our Site, we collect information that you voluntarily provide, including:

• Account information: name, email address, phone number, and password when you create an account.
• Order information: billing and shipping address, payment details (processed securely through our payment providers — we do not store your full credit card number), and order history.
• Body measurements: height, weight, birth date, jacket size, pant waist, neck size, sleeve length, shirt fit preference, and other sizing data you enter through our size calculator or event forms.
• Event information: event details, participant names, email addresses, and sizing data when you use our group event features.
• Communications: messages you send through our contact form, support tickets, or email correspondence.
• Newsletter: your email address when you subscribe to our mailing list.
• Promotional data: coupon codes you apply and referral information.

Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device and browsing activity:

• Device information: browser type, operating system, IP address, and device identifiers.
• Usage data: pages viewed, time spent on pages, referring URLs, and click patterns.
• Cookies and similar technologies: we use cookies to remember your preferences, keep items in your cart, store size calculator results, and track recently viewed products. See our Cookie Policy for details.

2. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a contract: processing your orders, managing your account, and providing our services.
• Consent: sending you marketing emails and newsletters. You may withdraw consent at any time by clicking the unsubscribe link in our emails.
• Legitimate interest: improving our Site, preventing fraud, and ensuring security.
• Legal obligation: retaining order and tax records as required by law.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and returns.
• Provide accurate size recommendations through our size calculator.
• Manage group events and coordinate participant sizing.
• Send order confirmations, shipping updates, and delivery notifications.
• Send promotional emails and newsletters (only if you have opted in).
• Apply coupon codes and process discounts.
• Respond to your questions, comments, and support requests.
• Improve our Site, products, and services.
• Detect and prevent fraud or unauthorized activity.
• Comply with legal obligations.

4. Third-Party Services

We share your information with the following third-party service providers, solely to operate our business:

These providers are contractually obligated to protect your data and use it only for the purposes described above.

We do not sell, rent, or trade your personal information to any third party.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Order data: retained for 7 years for tax and legal compliance.
• Account data: retained until you request account deletion.
• Size measurements: retained in your account until you update or delete them.
• Marketing data: retained until you unsubscribe. You can unsubscribe at any time using the link in our emails.
• Cookie data: retained according to each cookie's expiration period. See our Cookie Policy.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct inaccurate or incomplete data.
• Deletion: request that we delete your personal data, subject to legal retention requirements.
• Opt-out: unsubscribe from marketing emails at any time.
• Data portability: request your data in a structured, commonly used format.
• Restrict processing: request that we limit how we use your data in certain circumstances.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose.
• Request deletion of your personal information.
• Opt out of the sale or sharing of personal information. We do not sell or share personal information.
• Non-discrimination for exercising your privacy rights.

To submit a request, email us at [email protected] or call (585) 204-7272.

7. International Data Transfers

Our Site is operated from the United States. If you are visiting from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers and service providers are located. By using our Site, you consent to the transfer of your information to the United States, which may not have the same data protection laws as your country of residence.

8. Security

We take reasonable measures to protect your personal information, including:

• SSL/TLS encryption on all pages of our Site.
• Payment processing handled by PCI DSS-certified providers (Stripe, Klarna, Affirm, Amazon Pay) — we never store your full card number on our servers.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular monitoring of our systems for potential vulnerabilities.

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Do Not Track

Some browsers send a "Do Not Track" (DNT) signal. There is currently no industry standard for how websites should respond to DNT signals. At this time, our Site does not respond to DNT signals. However, you can manage your cookie preferences through your browser settings or as described in our Cookie Policy.

10. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at [email protected] and we will promptly delete the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If we make material changes, we may notify you by email or by placing a notice on our Site. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: