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Last updated on November 5, 2024
Interpretation
Terms with capitalized initials have meanings defined as follows, regardless of whether they appear in singular or plural forms.
Definitions
When will I get my order?
Orders typically take 7-10 business days to process before shipping. Occasionally, some orders may ship later than expected. In such cases, the estimated delivery date presented at checkout will consider the actual ship date.
Shipping Partners
We ship through the following courier options:
Once shipped, delivery times will be provided by the respective courier service.
High Order Volume
If we experience high order volumes, shipments may be delayed by a few days. We will notify you of any significant shipment delays, and we appreciate your patience in such instances.
Yes, we offer free standard shipping on all orders within the United States.
Currently, we only ship within the United States, but we plan to expand our services internationally in the future.
If your delivery is delayed, we will notify you as soon as possible with a revised estimated delivery date.
If your order has not yet shipped, please contact us immediately at [email protected] to request an address update. If the order has already shipped, we cannot change the address. No refund will be issued in case of an incorrect address. For more information, please refer to our Return and Refund Policy.
Before contacting us, please follow these steps:
If the shipping address was correct and the package was not left at the post office or with neighbors, reach out to us at [email protected] with your order number.
If you discover a mistake in your delivery address, we can send you a replacement order; however, shipping will be at your own cost.
Important:
You’ll receive a tracking number via email when your order ships. For questions regarding tracking, please contact us at [email protected].
We apologize if you received a wrong or damaged item. Please email [email protected] within 30 days with photos or videos of the product, your order number, and any other relevant information. We will respond with a resolution as soon as possible.
For more information on refunds and returns, please visit our Refund Policy.
If you have any questions regarding our shipping policy, please contact us at:
Email: [email protected]